Shipping & Returns

Shipping Policy

At Manu Pets, we are committed to delivering your order safely and as quickly as possible. Below you can find all the information about our shipping options, delivery times, and costs.

Shipping Options & Delivery Times

We currently offer the following shipping methods:

1. Standard Shipping (Free)

Cost: Free
Estimated Delivery Time: 8 to 15 business days

2. Standard Shipping (Paid)

Cost: £4.99
Estimated Delivery Time: 2 to 8 business days

Delivery times are estimates and may vary depending on location, courier delays, seasonal demand, and other external factors.

Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.
Once your order is dispatched, you will receive an email with your tracking information (when available).

Tracking Your Order

When tracking is available, we will send you a tracking number via email so you can follow your delivery progress.

Delivery Delays

While we do our best to meet delivery estimates, delays may occur due to customs clearance, courier service disruptions, public holidays, or high-demand periods. We appreciate your patience in these situations.

Incorrect Address Information

Please make sure your shipping address is correct at checkout.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

If you have any questions about shipping or your order, feel free to contact us at:
📧 manupets_service@outlook.com

Return & Exchange Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at manupets_service@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at manupets_service@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at manupets_service@outlook.com.